Heathrow Terminal 1 Facilities

Terminal 1 - Departures
Bureaux de Change	Two Bureaux de Change in retail shopping area, Travelex open 05:30 to 22:00, and ICE open 06:00 to 21:00.
Cash Dispensers	Cash dispensers (ATMs) are available both before and after security control. Most cash dispensers will accept UK bank and building society cards without surcharge. They also accept major credit cards.
Food and Drink	Meals, light refreshments and bars are situated in the international departure lounge. There are also many retail shops, electrical stores, jewellers and stationary shops to keep you occupied whilst you wait for your flight.
Information Desk	None on Departures level. Nearest in the Arrivals area on the lower floor.
Internet Access	There is internet access and a wireless hotspot located in the departure lounges, allowing you to enjoy wireless internet access from your laptop.
Left Luggage	Located on a mid floor between Arrivals and Departures. Access by stairs, lift/elevator or up-escalator. Open 06:00 - 23:00, all items £6 per day (or part day).
Luggage Trolleys	Free and plentiful, available on forecourt and occasionally in the Short Stay car parks.
Medical	Heathrow Health Centre (opening hours: 07:00 – 19:00) is located on the ground floor between terminals 1 and 2 in the Queens Building. There are also a number of pharmacies located before and after security in terminal 1.
Pay Phones	Public telephones are available right through the airport. Telephones for wheelchair users and text phones for the hard of hearing can be found in each terminal. Fax machines are available in the Heathrow Business Centre operated by Travelex.
Postal Services	Mail boxes in Departures area by the entry doors in the middle of the terminal. The nearest Post Office is in Terminal 2.
Smoking Area	Located on the right of the departure lounge, next to Caffé Nero. After security, there is a smoking area in the middle of the airside lounge, as well as at the entrance to Gates 35-56, Gate 2, Gate 5, and Gates 6-8. Smoking is also allowed in some of the airport’s bars and restaurants.
Shopping	There a wide range of shops in the international departure lounge, including clothes shops, electrical outlets, jewellers and cosmetic stores.
Toilets	Male and female toilets, baby care, showers and disabled facilities are located throughout the departures area.
Worship	The airport chapel is located beside the control tower and opposite Terminal 2 car park.

Terminal 1 - Arrivals
Bureau de Change	There is a Travelex Bureau de Change in the Baggage Reclaim area (open 05:30 to 22:00) and two Travelex (open 05:30 to 22:00) and one ICE (open 06:00 to 21:00) Bureau de Change in the Arrivals meeting area.
Cash Dispensers	Cash dispensers (ATMs) are available both before and after security control. Most cash dispensers will accept UK bank and building society cards (eg Link affiliated) without surcharge. They also accept major credit cards. There is one near the International Arrivals meeting point.
Food and Drink	Light refreshments only on the Arrivals level, including a Costa café, WH Smiths and Whistlestop food and wine store.
Information Desk	General airport enquiries desk located in the middle of the floor towards the back wall.
Internet Access	The wireless hotspot located in the departure lounges has been extended to cover the arrivals area, allowing you to enjoy wireless internet access from your laptop.
Left Luggage	Located on a mid floor between Arrivals and Departures. Access by stairs, lift/elevator or up-escalator. Open 06:00 - 23:00, all items £6 per day (or part day).
Luggage Trolleys	In Baggage Reclaim - plentiful and free.
Medical	Heathrow Health Centre (opening hours: 07:00 – 19:00) is located on the ground floor between terminals 1 and 2 in the Queens Building. There are also a number of pharmacies located throughout terminal 1.
Pay Phones	Public telephones are available right through the airport. Telephones for wheelchair users and text phones for the hard of hearing can be found in each terminal. Fax machines are available in the Heathrow Business Centre operated by Travelex.
Postal Services	Mail box and stamp machine beside the Information desk in the main Arrivals area. Nearest Post Office is in Terminal 2.
Shopping	There is limited shopping available in the arrivals area of Terminal 1.
Smoking Area	Located in the middle of the ground floor, next to the ICE Bureau de Change.
Toilets	In Baggage Reclaim with disabled and baby change facilities. Also at Domestic Arrivals end of the building
Worship	The airport chapel is located beside the control tower and opposite Terminal 2 car park.

Terminal 1 - Check-in, Mezzanine level and arrivals
Bureaux de Change	Three Bureau de Change, Travelex (open 05:30 to 22:00) and ICE (open 06:00 - 21:00).
Food and Drink	Selection of catering outlets includes table and self service restaurants, snacks, restaurants and bars.
Internet Access	There is a Spectrum Internet site located near the toilets in the middle of the first floor.
Medical	Heathrow Health Centre (opening hours: 07:00 – 19:00) is located on the ground floor between terminals 1 and 2 in the Queens Building. There are also a number of pharmacies located before and after security in terminal 1.
Pay Phones	Public telephones are available right through the airport. Telephones for wheelchair users and text phones for the hard of hearing can be found in each terminal. Fax machines are available in the Heathrow Business Centre operated by Travelex.
Postal Services	Post boxes and coin operated stamp machines are situated in the departures area. The nearest Post Office is in Terminal 2.
Shopping	There are a few retail outlets in the check-in, Mezzanine and arrivals area of terminal 1.
Smoking Area	At the extreme left side of the building near the WHSmith. After security, there is a smoking area in the middle of the airside lounge, as well as at the entrance to Gates 35-56, Gate 2, Gate 5, and Gates 6-8. Smoking is also allowed in some of the airport’s bars and restaurants.
Toilets	Toilets with disabled and baby changing facilities are available at each end of this area.
Worship	The airport chapel is located beside the control tower and opposite Terminal 2 car park.

Heathrow Airport Guide